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Expansion, recruitment, training, investment, success!
Not words many of us are used to reading recently, but one North East business is bucking all the trends and developing a strengthened portfolio of retail outlets to realise its tyre and autocare vision.
North Eastern Tyre & Exhausts achieved Fastest 50 status for the second year running based on an impressive turnover of £43 million at the Company’s year end September 2008.
With the figures for 2009 looking to come in at around £52 million, the Company is already looking forward to securing a Fastest 50 place for the third year running in 2010.
Much of this rapid growth is due to the acquisition of 15 HiQ Fast Fit centres late last year, which took the retail outlet tally from 8 to 23 overnight. The company is now in a position to offer its huge range of tyres, exhausts, batteries and exceptional vehicle servicing from the Scottish Borders down through Northumberland, County Durham, Teesside and Yorkshire.
The NETE owned HiQ stores are now benefiting from a two-year programme of investment, refurbishment and development, with a £2million rebuild of the Leeds based store.
The Leeds HiQ store will set the new industry standard for fast fit with a state of the art workshop and customer waiting environment. The store opens it doors to the public on 1st December.
Managing Director, Gavin Marshall said “We are very pleased with the continued growth and are delighted with our people for rising to the challenge and helping us achieve our ambitious plans. This year our focus is on training and personal development so all of our 400+ staff have the confidence in their skills to deliver the Company’s exacting standards to our customers”.
Every level of the business is being given opportunities to train, develop and achieve role specific qualifications. With drivers and workshop staff completing vocational qualifications, management training for senior and middle managers, and individual training such as project management and excel expert.
North Eastern Tyre and Exhausts are now entering their new financial year with some exciting projects on the horizon, such as the launch of a new e-commerce website, allowing customers to purchase tyres online and book a convenient fitting time at any of its stores. The Newcastle store, based on the Silverlink, is looking forward to developing its status as a motorcycle tyre specialist.
The Company’s original 8 retail stores, branded North Eastern Tyre & Autocare, have always prided themselves on offering exceptional customer service and vehicle care standards. Many stores offer the unique proposition of comfortable, café style waiting areas, with leather sofas, free internet access, children’s play area, daily newspapers and a very good cappuccino.
